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Greater Harris County 9-1-1 does not answer 9-1-1 calls or maintain records. However, we frequently receive inquiries about address verifications, 9-1-1 call recordings, and comments about 9-1-1 call handling. Below are helpful tips to assist you with your inquiries.

  • Address Verification

    Greater Harris County 9-1-1 is not the addressing authority. Contact your local jurisdiction to assist you with getting the contact information for your local addressing authority.

  • Open Records Requests for 9-1-1 Call Recordings

    Open Records Request for 9-1-1 Call Recordings

    Greater Harris County 9-1-1 is NOT a 9-1-1 call center and does NOT answer or maintain 9-1-1 call recordings or transcripts. You will need to contact the 9-1-1 call center that handled the call.

    If you are not sure which 9-1-1 call center may have handled the call, click here to enter the address of the emergency and find the  9-1-1 call center’s contact information on the GHC 9-1-1 Responder Map App .

    City of Houston

    To submit an open records request for a 9-1-1 call recording for City of Houston at the Houston Emergency Center (HEC) follow these steps:

    1. Submit a request to the Houston Public Information Request Center.
    2. After selecting this link, go down the list and select “Houston Emergency Center”.
    3. Then, select “SUBMIT A REQUEST”.
    4. You will be required to create an account if you don’t already have one.
    5. After you have an account, log in, then you will be able to complete a form, and submit your request.

    The Public Information Request Center handles event history records (CAD), 9-1-1 calls for the city limits of Houston. HEC’s retention period is six months for audio and one year for paper records.

    Unincorporated Harris County

    1. Submit a request to the Harris County Sheriff’s Office website.
    2. Click on “Services” at the top of the HCSO homepage.
    3. Click the “Request A Record” icon at the top of the new page. This will direct you to the Public Records Center.
    4. Click “Submit an Open Records Request”.
    5. If you have an account, login and complete the online request form. If you do not have an account, you will be directed to do so.

    For questions, residents can call HCSO Executive Bureau Legal Services PIA: 346-286-1550

  • Comments Related to 9-1-1 Calls

    To provide a comment regarding the handling of a 9-1-1 call, you will need to contact the specific 9-1-1 call center which handled your call.

    You will need to contact the 9-1-1 Call Center which may have answered the call to discuss your situation. To determine which 9-1-1 Call Center answered the 9-1-1 call and obtain their contact information, check the 9-1-1 Responder Map