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Help 9-1-1 Help You

  • Every second counts in emergency. Don’t hesitate to contact 9-1-1 first during an emergency for police, fire or medical assistance.
  • Get to a safe location before calling. If you are calling to report a fire, exit the burning building before calling.
  • Stay calm and answer all questions about your emergency.
  • State what help you need: police, fire or EMS/medical.
  • State your address, describe your location as completely as possible using cross streets or landmarks.
  • Stay on the line — do not hang up until the operator says it’s OK.

When should you call 9-1-1?

Only contact 9-1-1 in an emergency situation. An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or emergency medical services. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It’s better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.

EXAMPLES OF WHEN TO CALL 9-1-1

Medical Emergencies

Heart attack or stroke

House fire

Domestic violence

Burglary or theft in progress

Car accident with life threatening injuries

Suspicious activities

Anything else that seems like an emergency!

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DO NOT CALL 9-1-1

For information

When the power is out

To report a broken fire hydrant

When your water pipes burst

To get a ride for doctor’s appointment

For paying tickets

For your pet

To report potholes in the road