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Telecommunicators – The FIRST, First Responders

There are nearly 40 fully equipped 9-1-1 call centers within the GHC 9-1-1 service area with nearly 1,200 call takers (also called telecommunicators) answering emergency calls. GHC 9-1-1 does not hire 9-1-1 telecommunicators but works closely with each 9-1-1 call center to train them on the use of the 9-1-1 equipment. Generally, the primary 9-1-1 call centers are located at a police department, with the exception of a few including Houston Emergency Center and Harris County 9-1-1 Call Center.

Qualities of a 9-1-1 Call Taker

  • Ability to multitask and prioritize

  • Maintain composure in emergency situations

  • Self confidence and decision-making skills

  • Good organization skills

  • Excellent listener and verbal and written communicator

  • High moral character, integrity, and compassion 

Benefits of a 9-1-1 Call Taker

  • On the job training provided

  • Full Benefits (Health, Dental, Pension) 

  • Rewarding Career

Requirements of a 9-1-1 Call Taker

  • Generally, most agencies require High School Diploma from a US accredited school or GED.

Preferences from some Call Centers

  • Previous experience in customer service or a call center 
  • Bilingual 

  • Previous 9-1-1 call talking or dispatching experience 

 For job listings, review the list below, and contact the agency you may be interested in joining to become a 9-1-1 calltalker.

Suggested position searches: Telecommunicator Officer, Emergency Communications Specialist, Public Safety Telecommunicator, Communications Officer, Dispatcher, and 911 Telecommunicator.

The following agencies hire part-time positions: Bellaire Police Department, ESD 11, Fort Bend County Sheriff's Office, Harris County Sheriff's Office, Jersey Villages Police Department, Memorial Villages Police Department, Missouri City Police Department, and Southside Place Police Department.