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HubSpot Video

Telecommunicators – The FIRST, First Responders

There are nearly 40 fully equipped 9-1-1 call centers within the GHC 9-1-1 service area with nearly 1,200 call takers (also called telecommunicators) answering emergency calls. GHC 9-1-1 does not hire 9-1-1 telecommunicators but works closely with each 9-1-1 call center to train them on the use of the 9-1-1 equipment. Generally, the primary 9-1-1 call centers are located at a police department, with the exception of a few including Houston Emergency Center and Harris County 9-1-1 Call Center.

Qualities of a 9-1-1 Call Taker

  • Ability to multitask and prioritize

  • Maintain composure in emergency situations

  • Self Confidence and decision-making skills

  • Good organization skills

  • Good at listening and communicating clearly, verbally and in writing

  • High moral character, integrity, and compassion

For job listings, review the list below, and contact the agency you may be interested in joining.