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Greater Harris County
9-1-1 Emergency Network
(GHC 9-1-1)

Telecommunicators – The FIRST, First Responders

There are nearly 40 fully equipped 9-1-1 call centers within the GHC 9-1-1 service area with nearly 1,200 telecommunicators answering emergency calls. GHC 9-1-1 does not hire 9-1-1 telecommunicators but works closely with each 9-1-1 call center to train them on the use of the 9-1-1 equipment. Generally, the primary 9-1-1 call centers are located at a police department, with the exception of a few including Houston Emergency Center and Harris County 9-1-1 Call Center.

  • Benefits of a 9-1-1 Telecommunicator

    • On-the-job training provided

    • Full benefits (Health, Dental, Pension)

    • Rewarding career

  • General Knowledge, Skills and Abilities Required

    • Ability to multitask and prioritize in a fast-paced and sometimes stressful environment

    • Maintain composure in emergency situations

    • Knowledge of general customer service

    • Self-confidence and decision-making skills

    • Good organization skills

    • Excellent listener and verbal and written communicator

    • High moral character, integrity and compassion

  • Minimum Requirements and Some Preferences

    • Generally, most agencies require high school diploma from a U.S. accredited school or GED

    Preferences from some Call Centers

    • Previous experience in customer service or a call center

    • Bilingual

    • Previous 9-1-1 call talking or dispatching experience

 For job listings, review the list below, and contact the agency you may be interested in joining to become a 9-1-1 telecommunicators.

Suggested position searches: Telecommunicator Officer, Emergency Communications Specialist, Public Safety Telecommunicator, Communications Officer, Dispatcher, and 911 Telecommunicator.

Current Openings

***The following agencies hire part-time positions: Bellaire Police Department, ESD 11, Fort Bend County Sheriff's Office, Harris County Sheriff's Office, Jersey Villages Police Department, Memorial Villages Police Department, Missouri City Police Department, and Southside Place Police Department.