Calling 9-1-1 from an International Phone
If Using an International Phone
- Call 9-1-1, Do not text
- Texting may not work with international service
- Consider using a U.S. SIM card while visiting
Do Not Hang Up
- There may be delays with international lines connecting to 9-1-1 or connecting to a translator.
- Do not hang up! Hanging up will restart the process.
- Answer all questions asked by the 9-1-1 call taker
- Help is being sent while you are on the call
Share Your Location
Be ready to provide:
- Street name or intersection
- Nearby landmark or building
Turn on your phone’s location services if possible to help emergency services locate you.
FAQ
What is an emergency?
Police, fire, or medical help is needed right away
Can I text 9-1-1?
- International phones: No
- U.S. service or SIM: Yes (in most locations in Texas). Learn more about Text-to-911 .
Can I use WhatsApp to call 9-1-1?
No. In the United States, you cannot contact emergency services through WhatsApp. Please call 9-1-1 using your phone’s standard calling feature. A phone with a U.S. SIM card may connect more quickly than international calling due to potential call routing delays.
What do I do if my call is taking a long time to connect to 9-1-1 emergency services?
Do not hang up. Your phone call may take a few minutes to connect to emergency services due to potential call routing delays and increased call traffic. Remain on the phone call until you are connected with a 9-1-1 call taker.
FIFA Visitors
For event information and updates, visit the official FIFA website.
