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& 9-1-1
Internet/Digital Phones (VoIP)
About Internet/Digital Phones
Tips for Internet/Digital Phones

Tips for Internet/Digital Phone Users (VoIP)

Thinking of Changing to an Internet/Digital Phone?

If so, remember:

REGISTER your phone - If you don’t, your 9-1-1 call may not be answered at the correct 9-1-1 call center.

Exact location is not always received from this type of phone. Be sure everyone knows your address.

If the power goes out – your phone service may be out also.



Check your service provider's website for emergency calling features

When calling 9-1-1, give your location, and call back number.

Call back if you get disconnected.

If the power is out, your VoIP service may be out also.

If you travel with your VoIP adapter, your call may not reach the correct 9-1-1 center. Call from another phone.

Verify that you can access 9-1-1 with your phone. Check your service provider's Web site for emergency calling features.

Be sure to keep your registered location current with your VoIP provider.

If the power is out, your VoIP service may be out too. Consider purchasing a back up power supply.

If you travel with your VoIP adapter, be sure to update your registered location with your service provider. The time it takes to process the update can vary considerably. Therefore, when traveling, if you need
9-1-1 service, use another phone.

Inform children, babysitters, and visitors about your VoIP service.

Post your address and call back phone number near your phone.

It is a good idea to know what police, fire or sheriff's department is responsible for your 9-1-1 call and have their phone number on hand to provide to the call taker.

Consider keeping a land line phone for accessing
9-1-1 emergency services.

Burglar alarms, fax machines, satellite TV, and DVRs often rely on analog modems. Check with your VoIP provider to determine if their service supports analog modems.

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