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Video & IP Relay Services & 9-1-1

The FCC mandated that by December 31, 2008 VRS and IP Relay service providers must deliver emergency calls to PSAPs via the existing 9-1-1 networks. This includes providing on the 9-1-1 call taker’s screens the caller’s registered location and callback number, as well as other specific data.
The National Emergency Number Association (NENA) and the Association of Public-Safety Communications Officials (APCO) International have collaborated to develop an important training package for 9-1-1 communication centers throughout the United States.
Tips for Deaf & Hard of Hearing Callers Using VRS in an Emergency:
It is important to be sure that your addresses is registered with your VRS provider – this will help to insure that your emergency call is routed to the appropriate 9-1-1 call center
You will be asked to verify your address.
Your call may need to be routed to a different 9-1-1 answering point – Often times 9-1-1 calls have to be transferred to the appropriate 9-1-1 answering point.
It may take few minutes for your VRS provider to connect you with the appropriate 9-1-1 call center.
Once the 9-1-1 call taker has verified your address, be sure to answer all questions about your emergency: location, type of emergency and whther you need police, fire fighter or an ambulance.
To learn more about VRS & 9-1-1 check out the link on the NENA website here: http://www.nena.org/video-ip-relay-911
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