|
|
|
9-1-1 Facts
Facts
Help 9-1-1 Help You FAQ's
Accidental Calls to 9-1-1
What is 9-1-1 & Enhanced 9-1-1
When to Call 9-1-1
Non-English Speaking Callers
 
Statistics
Recent Stats
Wireless 9-1-1 Statistics
 
Cell Phones and 9-1-1
Text to 9-1-1 Service
Critical Cell Facts
Tips for Cell Phone Users
FCC Requirements
Location Technologies
 
Communication Needs
Deaf and Hearing Impaired Callers
Texting to a 9-1-1 Call Center FAQs
Video & IP Relay Services
& 9-1-1
 
Internet/Digital Phones (VoIP)
About Internet/Digital Phones
Tips for Internet/Digital Phones


Video & IP Relay Services & 9-1-1

The FCC mandated that by December 31, 2008 VRS and IP Relay service providers must deliver emergency calls to PSAPs via the existing 9-1-1 networks. This includes providing on the 9-1-1 call taker’s screens the caller’s registered location and callback number, as well as other specific data.
 
The National Emergency Number Association (NENA) and the Association of Public-Safety Communications Officials (APCO) International have collaborated to develop an important training package for 9-1-1 communication centers throughout the United States.
 
Tips for Deaf & Hard of Hearing Callers Using VRS in an Emergency:
 
It is important to be sure that your addresses is registered with your VRS provider – this will help to insure that your emergency call is routed to the appropriate 9-1-1 call center
 
You will be asked to verify your address.
 
Your call may need to be routed to a different 9-1-1 answering point – Often times 9-1-1 calls have to be transferred to the appropriate 9-1-1 answering point.
 
It may take few minutes for your VRS provider to connect you with the appropriate 9-1-1 call center.
 
Once the 9-1-1 call taker has verified your address, be sure to answer all questions about your emergency: location, type of emergency and whther you need police, fire fighter or an ambulance.
 
To learn more about VRS & 9-1-1 check out the link on the NENA website here: http://www.nena.org/video-ip-relay-911
Quick Links
Board Agendas
Request 9-1-1 Public Education Materials
Telecommunicator Training
Newsroom
Subscribe
Communication Needs
Coverage Areas - Cities and Counties
Job Openings
Kari's Law
Texas NENA
Texas APCO
Follow us on Facebook
Cell Phone Sally
Kids - Cell Phone Sally
Trailer from New DVD
Follow her on facebook
     
 
  Industry Association Links
    NENA – National Emergency Number Association
    Texas NENA
    APCO International – International Association of Public Safety Communications Officers
    Texas APCO
  Governmental Agency Links
    Commission on State Emergency Communications
    Poison Control
    E9-1-1 Institute
  Harris County Office of
Homeland Security & Emergency Management
   
Copyright © 2010 - 2017 Greater Harris County Emergency Network (GHC 9-1-1)

Website Design and Technology Services by Virtual ArchiTechs