Title: CARE COMMUNICATIONS SKILLS View Flyer
Date: Tuesday, February 19
Presenter: Rory Aplanalp www.rory.com
Location: Holiday Inn Reliant Park
Research has proven that the most successful people, in business and in life, relate to and communicate well with others. This thought-provoking learning experience helps participants learn to listen and really hear, know what type of questions to ask and when, and understand the principle of psychological reciprocity. Ideas mean nothing unless you can communicate them.
Title: HIGH RISK CALLS View Flyer
Date: Monday, March 10 or Tuesday, March 11
Presenter: Kevin Willett, Public Safety Training Consultants www.pstc911.com
Location: Holiday Inn Reliant Park
This new class from PSTC is a class that shares critical skills for call takers, dispatchers, and trainers. PSTC instructors and researchers have taken the time to take an in-depth look at Line of Duty Deaths for Law Enforcement events and ems first responders. Vital lessons learned from a communications perspective will be shared. PSTC shares the most current events and “lessons learned” from around the nation, such as responder ambush events, mentally ill suspects, vehicle pursuits, and many more.
Title: TERRORISM AWARENESS FOR CALL TAKERS View Flyer
Date: Tuesday, May 20 or Wednesday, May 21
Presenter: Crossroads911 www.crossroads911.com
Location: Holiday Inn Reliant Park
This 8 hour course is essential for bringing awareness to 9-1-1 dispatchers about their role in Homeland Security and how events of 9/11 changed the way public safety does business. Dispatchers will learn what types of threats exist, how to assess information to assist responders and recognize that disaster incidents can quickly overwhelm a PSAP’s operations. Solutions to assist PSAPs in handling disaster incidents will be discussed.
Title: DOMESTIC ABUSE
Date: Thursday, August 14 or Friday, August 15
Presenter: Tony Harrison www.publicsafetygroup.com
Location: Holiday Inn Reliant Park
A dynamic one-day look at the truths and myths associated with domestic abuse. Attendees will learn to handle domestic abuse calls and the various situations associated with it.
Title: HIGH IMPACT COMMUNICATIONS
Date: Thursday, October 9
Presenter: Dwight Edwards www.novaquestonline.com
Location: Holiday Inn Reliant Park
This class is far beyond simply developing better social skills. It focuses on the two great issues in power communication: receiving and imparting. This workshop is designed to give participants a better understanding of the dynamics of effective communication and how they can more successfully interact at home, work and with friends. The major emphasis throughout presentation is that the most powerful reality in communication is not body language or listening skills, but heart language and heart skills.
