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Operations

INFORMATION/TECHNOLOGY
 

Our local 9-1-1 agency is an industry leader on many fronts, but most especially in the area of mission-critical technology. In its state-of-the art Network Operations Center also known as the GHC 9-1-1 Command Center, numerous vital operations take place. A team of highly skilled and certified professionals monitors and supports every facet of equipment functionality throughout the entire GHC 9-1-1 enterprise—circuits, networks environmental, services, and applications—providing non-disruptive service for the nearly 40 call centers in the entire GHC 9-1-1 infrastructure, 24/7/365 days a year.

 

The GHC 9-1-1 operations staff is continually testing with service providers and technology solutions to determine how voice and data will be delivered to each of its 9-1-1 call centers.

 

When equipment issues arise, technicians can provide solutions remotely. Or, when necessary, 9-1-1 specialists are dispatched to remedy problems wherever they occur within a service area of nearly 3,000 square miles. No matter the number of call taker positions or volume of calls, every 9-1-1 call center benefits from the GHC 9-1-1 Operations Team.

 
 
DATABASE AND GEOGRAPHIC SYSTEMS (GIS)
 

GHC 9-1-1 manages a database to provide greater control and improve the ability to process data faster and more accurately. The database team interacts with telephone provides on a daily basis to obtain the most up-to-date and accurate data. The GIS team is responsible for maintaining an accurate spatial database for locating the origin of 9-1-1 calls.

 

By connecting our GIS with the database, 9-1-1 call centers have the ability to automatically locate 9-1-1 callers and indicate their locations on maps.



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