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9-1-1 Facts
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Important Tips about Apps

You don't need an app to call 9-1-1.
The preferred method for contacting emergency services is 9-1-1
 
There are many different apps, and all work a little differently. While some features may sound appealing, they are not always compatible with the existing 9-1-1 infrastructure. Before downloading an emergency app, make sure you read and understand the details.
 
Not all emergency apps work the same everywhere.
       
The apps may or may not go directly to a 9-1-1 call center. Some apps dial a third party call center instead of the 9-1-1 call center or route to a nonemergency administrative line and not a 9-1-1 call center.
   
Some apps state that they will send information that subscribers register to 9-1-1, but not all 9-1-1 call centers can receive the information.
   
Location may need to be enabled in order for the app to present location information
   
Using an app may not allow your location to update if you are moving. A traditional voice call will provide an updated location.
   
Some apps offer texting, but may only work in a one-way direction.
   
Some apps notify friends or family members after it has been activated.
   
9-1-1 fees are already covered in the cost of any wireless phone plan. Apps are a supplemental cost.
   
Apps may not work properly if a data connection is not available (i.e. Intermittent Wi-Fi, data limits reached, etc.)
   
 

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