GREATER HARRIS COUNTY 9-1-1 EMERGENCY NETWORK RECEIVES NATIONAL HONOR FOR 9-1-1 PROGRAM
On March 31, 2011, Greater Harris County 9-1-1 Emergency Network (GHC 9-1-1) was awarded the National Outstanding 9-1-1 Program Award at the 8th Annual 9-1-1 Honors Gala, in Washington, D.C. The E9-1-1 Institute, in conjunction with the National Emergency Number Association (NENA), the Association of Public-Safety Communications Officials (APCO), the National Association of State 9-1-1 Administrators (NASNA), the 9-1-1 Industry Alliance ("9IA"), National Academies of Emergency Dispatch (NAED), 9-1-1 For Kids, and the Congressional NextGen 9-1-1 Caucus, recognized GHC 9-1-1 for their accomplishments.
The Outstanding 9-1-1 Program Award recognizes an innovative and forward looking plan to enhance the future viability of public safety emergency communications systems. The GHC 9-1-1 staff and chairman of the board will be joined by Congressman Gene Green at the 9-1-1 Honors Event.
GHC 9-1-1 is an excellent example of an approach to efficient, reliable public safety services with an eye to call taker training, professional growth, technological development, and community involvement. For nearly 30 years, GHC 9-1-1 has helped to lead the way in mission-critical, emergency communications technology. They have demonstrated that balancing operations and technology is the key to preparing for future technologies. The goal of the Board of Managers and Staff of GHC 9-1-1 has always been to provide one of the most reliable, technologically advanced and effective 9-1-1 systems available.
This is evident with their most recent leading edge accomplishments including.
Construction of the GHC 9-1-1 Headquarters known as the Tom Bass Building, one of the first LEED Silver Certified “Green” Public Safety Buildings - The 48,600 sf, mission-critical facility houses the equipment and staff responsible for monitoring and maintaining critical call center equipment for all 9-1-1 emergency calls handled by a total of 41 answering points.
Network Operations Center (NOC) - operates as a Command Center providing first tier support for all of its 9-1-1 systems. Technical specialists monitor and support every facet of equipment functionality throughout the entire GHC 9-1-1 territory—including environmental and mechanical conditions, data connectivity, 9-1-1 call center workstation equipment and services
Self-managed database - At the time of its cutover, GHC 9-1-1 was the largest 9-1-1 entity to take on a self-managed, in-house database. GHC 9-1-1 transitioned the database of nearly 3 million telephone and address records to an in-house self managed database to provide greater control and ability to process data faster and more accurately than ever before.
Joint regional public safety microwave project - In 2010, GHC took its latest step in providing a state-of-the-art 9-1-1 system—upgrading its existing Internet Protocol (IP) network to an MPLS network (Multi -protocol Label Switching), which includes a diverse wireless and wireline path for optimal redundancy in its public safety network assuring that the GHC 9-1-1 system is well on its way to establish its NG 9-1-1 platform.
State-of-the-art lab facilities- utilized for testing of newest technologies
Call taker training and professional growth
Implementation of numerous educational campaigns and programs.
These accomplishments could not have been achieved if weren’t for the leadership of the Board of Managers and Staff members spearheading the projects.