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9-1-1 Profile
Frequently Asked Questions

 
Click on a question below to view the answer.
 

About the Service

What is this 9-1-1 Profile all about and why should I sign up?

By registering information about yourself and your household, 9-1-1 calltakers may better understand your individual needs, allowing them to better serve you.

How does the system work?

It’s easy! Residents sign up at www.911.org to create their own 9-1-1 Profile that lists information about their home and their loved ones.
If a resident has to call 9-1-1, their 9-1-1 Profile is automatically sent to the 9-1-1 call center that serves the area from which the call was made.  
The information on your 9-1-1 Profile is available during the time of a 9-1-1 call.

Will my 9-1-1 information be available if I call from my cell phone?

Yes, if your profile includes your cell phone number, the data will be made available to the calltaker during an emergency call.

Is there a cost for the service?

No, the service is free.

Does this work if I travel out of the GHC 9-1-1 service area?

No, your 9-1-1 Profile is only available to the 9-1-1 agencies within the jurisdiction shown on the sign-up site (all cities wholly or partially within Harris and Ft. Bend County). http://911.org/CoverageArea.asp

Why does the information need to be current?

It is the responsibility of the person who is registering to make sure their profile is up-to-date (changes in phone numbers, medical conditions, residents, etc) so that the information is current when a 9-1-1 call is made.
An email will be sent periodically to remind residents to update their 9-1-1 Profile.

How can I trust the information will not be shared?

GHC 9-1-1 will not share personal information except to allow agencies (9-1-1 call centers) to receive valuable information about you or your residence. Your information will be sent over a secure, encrypted connection for your protection.
 
 

How to Sign Up

Can I register more than one address?

Yes, you can have up to two addresses per profile. For example, you can list your home and work address if they are both in the GHC 9-1-1 territory.

What type of information should I provide about my home?

List all information that might be valuable to a 9-1-1 call taker for police, fire or EMS responders.
List information about how to access to your home.
  Are there burglar bars over the windows?
  Is there a gate or access code?
Register information about the vehicles at your home. (color, make model of cars)
List Include pets that are inside or outside of the home.

Can I register more than one person on my profile?

Yes, you can register multiple people on one profile.  For example you can list your spouse and children living in the home.

What type of information should I provide about the residents?

Names and ages.
Primary language spoken.
Any and all information about the individual needs of each resident in the household.         
  Do they require assistance in the form of a wheelchair, cane or walker?
  Do they have a life-sustaining medical device that requires power? 
  Do they have any medical conditions or specific medications?
  Do they have Alzheimer’s, Dementia?
  Are they on portable oxygen?
  Are they deaf, hard-hearing, blind or speech impaired?
  Do they require a sign language interpreter?
  Do they have a service animal?

Do I have to fill in all of the information?

No, there are some mandatory fields (marked with *), but the extent of your registered information is your choice.
Provide any information that you think would be valuable to emergency responders.

Who will have access to the information on my 9-1-1 profile?

The information you register will be available to 9-1-1 call centers during the time of a 9-1-1 call.
 Do not share your login and password information with others.

Why must I give my email address?

It is used at sign up to send a confirmation that you are registered.
It is necessary for the system to remind you periodically to verify that your information is correct.
If you do not have an email address, contact your Internet provider to get one, or sign up for a free email address with a service such as Yahoo or Google.

What if my home address, email address, phone number or other information changes?

You must login to 911.org to edit your profile information including your phone number, home address and email addresses.

I received my phone verification number, but the registration form keeps telling me it's an invalid number. Help?

We have noticed congestion in the mobile phone carrier network. That could cause a delay in the verification code being sent and received, and then this may cause the validation period to time out, and state you have an invalid number.

Our suggestion is to attempt to register again.

On the My Profile page, why can't I add my own phone number?

It is not necessary to reenter the primary phone number used in the initial registration on your profile page. If you were the primary person who created the account, your phone number is already added.

On the My Profile page, under the Add Occupant section, what does the box mean that says Emergency Contact?

Check this box if you want the 9-1-1 call taker to know who the emergency contact is for the account.

What if I forget my password?

Click on the Forgot Password, and you will receive a token to your email to log back in and change it.

How do I know my registration was successful?

You will receive an email confirming your registration.

What if I don’t receive the verification email

Check the “Spam” folder in your email account. If you find the message, simply right-click to set preferences for the “Sender” and click on “Not Spam.”

Can I delete my profile?

Yes, you can delete your profile at any time.
Log in where you first signed up (at the top of the sign up page)
Click on the “Manage Account” link.
Click on “Delete my DataAdvisor Account!”

Who do I contact if I am having problems registering or have other questions?

    
 
Click here to sign up!
 

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