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GHC 9-1-1
Emergency Notification System
Frequently Asked Questions

 

The Emergency Notification System (ENS) is offered by Greater Harris County 9-1-1 Emergency Network (GHC 9-1-1) to people living within the GHC 9-1-1 territory Until now, the service was only able to contact home or work (landline) phones. However, now cell and Internet phones can be contacted, and GHC 9-1-1 does not charge a fee!

 

About the Service

When is the emergency notification system used?
How does the system work?
Can I limit the types of alerts I want to receive?
Is there a cost for the service?
 
How to Sign Up for Cell and Internet Phone Emergency Alerts
What are the browser requirements for registration?
What information is needed to sign up?
Why must I give my email address?
How can I trust that the information I give will not be shared?
How do I know if I am signed up?
What if I don’t receive the verification email?
Is there a way to register both a home and a work address with the same phone number?
What happens if texting is disabled on my phone--and will not be enabled?
What if my email address or phone number changes?
How do I remove myself if I plan to move or no longer want to receive emergency alerts?
Why is there a map on the sign-up screen?
What if my address is not right on the map? Can I fix this?
What if I forget my password?
 

Trouble with Registering

Why isn't my zip code on the drop-down menu?
I have accurately entered my street address but it is not being accepted. What could be wrong?
I tried to register, but my address isn’t coming up.
Why can't I see the map on the right side of the registration page?
I received the email but the link is not visible, what should I do?
Who do I contact if I have other questions?
 
 
When is the emergency notification system used?

It is used to tell residents about events that could threaten lives, property, or could be dangerous.

ENS is only used for public safety emergencies such as:
  Chemical spills or hazardous materials
  Missing persons
  Local area evacuation
  Dangerous persons
  Extreme life-threatening weather events
How does the system work?
Residents sign up at www.911.org to receive emergency alerts on their cell or Internet phones.
Public safety agencies (like police, fire) decide to send an alert and decide which people in their area need to get it.
Then, calls are placed to all landline phones in the area and to cell and internet phones that have signed up to be called. Voicemail and text messages are sent with instructions.
A sample alert:
“THIS IS AN EMERGENCY MESSAGE. A CHEMICAL SPILL OCCURRED IN YOUR AREA. YOU SHOULD STAY INSIDE AND TUNE TO RADIO OR TV FOR MORE INSTRUCTIONS.”
Alerts will only be sent to people who need to know about the emergency. Others nearby may not receive an alert if they are not in the affected.

No. When you sign up your cell or internet phone to receive ENS alerts, you will receive every public safety emergency alert that is for the address you signed up.

The service is free
The same voice and text charges you pay your cell phone company apply to ENS alerts.
How to Sign Up for Cell and Internet Phone Emergency Alerts
 
What are the browser requirements for registration?

JavaScript and cookies must be enabled in your browser. 

Name, address, cell or internet phone number, email address
You may sign up to four cell or Internet phone numbers.
Why must I give my email address?
Name, address, cell or internet phone number, email address
It is necessary for the system to periodically verify that your information is correct.
If you do not have an email address:
  Contact your internet provider to get one, or
  Sign up for a free email address with a service such as Yahoo or Google.
How can I trust that the information I give will not be shared?

GHC 9-1-1 will not share personal information except to allow agencies (police, fire department) to send you emergency alerts. Your information will be sent over a secure, encrypted connection for your protection.

Once you complete and submit the form, you will receive an email. You MUST reply to the email to complete the process.

Check the “Spam” folder in your email account. If you find the message, simply right-click to set preferences for the “Sender” and click on “Not Spam.” For more email help contact SRPinfo@911.org.

Yes, you can register your phone number with two different addresses, but you need to sign up separately with each address (your work/home). Also, each registration needs to be with a different email address—because that is your username for each account.

If you do not have texting enabled on your data cell phone data plan you will not receive texts, this system does not send email alerts. You will receive a voice call that will leave a voice message if you do not answer.

If your email address changes, delete your profile where you first signed up and create a new one.
If another part of your contact information changes, such as your cell phone number, please log on where you first signed up and change it. There is no limit to the number of changes you may make.
Always keep your information correct.
How do I remove myself if I plan to move or no longer want to receive emergency alerts?
Log in where you first signed up (at the top of the sign up page) and click “Opt Out By.” 
Enter the date you no longer wish to get alerts.
If you want to stop alerts right away, log on and click “Delete Your Account.”
It might take one or more days for your account to be removed or changed.
Why is there a map on the sign-up screen?

After you enter your address, a pushpin on the map shows your location.

What if my address is not right on the map? Can I fix this?
First, be sure you entered your address correctly.
If it’s correct, right-click on the pushpin and drag your mouse to the proper position. 
What if I forget my password?

The ENS sign-up includes “Forgot My Password” to help those who cannot recall their login.

Why isn't my zip code on the drop-down menu?

If your zip code isn’t on the list, you are not in the Greater Harris Co 9-1-1 service area. Click here to see the service area: http://www.911.org/participatinjursidictions.asp.

I have accurately entered my street address but it is not being accepted. What could be wrong?
CAN YOU SEE THE MAP ON THE RIGHT SIDE OF THE WEB PAGE?
You may not have enabled “JavaScript” in your Internet browser (Internet Explorer, Firefox, Safari,  etc).
After you have done this, be sure to refresh your screen or close your browser and reopen it and then try again to register.
I tried to register, but my address isn’t coming up.
CAN YOU SEE THE MAP ON THE RIGHT SIDE OF THE WEB PAGE?
You may not have enabled “JavaScript” in your Internet browser (Internet Explorer, Firefox, Safari,  etc).
After you have done this, be sure to refresh your screen or close your browser and reopen it and then try again to register.
Why can't I see the map on the right side of the registration page?
You may not have enabled “JavaScript” in your Internet browser (Internet Explorer, Firefox, Safari,  etc).
After you have done this, be sure to refresh your screen or close your browser and reopen it and then try again to register.

You may have links, attachments etc disabled for your email account. Enable these then close the email and reopen it.

Who do I contact if I have other questions?

Email: SRPinfo@911.org

If you are still having difficulty, please email us again at: SRPinfo@911.org

 
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