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9-1-1 Facts
Facts
Help 9-1-1 Help You FAQ's
Accidental Calls to 9-1-1
What is 9-1-1 & Enhanced 9-1-1
When to Call 9-1-1
Non-English Speaking Callers
 
Statistics
Recent Stats
Wireless 9-1-1 Statistics
 
Cell Phones and 9-1-1
Text to 9-1-1 Service
Critical Cell Facts
Tips for Cell Phone Users
FCC Requirements
Location Technologies
 
Communication Needs
Deaf and Hearing Impaired Callers
Texting to a 9-1-1 Call Center FAQs
Video & IP Relay Services
& 9-1-1
 
Internet/Digital Phones (VoIP)
About Internet/Digital Phones
Tips for Internet/Digital Phones


Deaf and Hard-of-Hearing Callers

Communications centers that answer 9-1-1 calls have special text telephones for responding to 9-1-1 calls from Deaf or hearing/speech impaired callers.
 
If a caller uses a TTY/TDD, the caller should:
 
Stay calm, place the phone receiver in the TTY, dial 9-1-1.
After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
Give the call taker time to connect their TTY. If necessary, press the TTY keys again. The 9-1-1 call taker should answer and type "GA" for Go Ahead.
Tell what is needed-police, fire department, or ambulance. Give your name, phone number and the address where help is needed.
Stay on the telephone if it is safe. Answer the call taker's questions.
If a Deaf or hearing/speech impaired caller doesn't have a TTY/TDD, the caller should call 9-1-1 and don't hang up. Not hanging up leaves the line open. With most 9-1-1 calls, the caller's address is displayed on the call taker's screen and help will be sent.
 
Texting 9-1-1 FAQ's
 
 
 
 
 



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