|
|
|
9-1-1 Facts
Facts
Help 9-1-1 Help You FAQ's
Accidental Calls to 9-1-1
What is 9-1-1 & Enhanced 9-1-1
When to Call 9-1-1
Non-English Speaking Callers
 
Statistics
Recent Stats
Wireless 9-1-1 Statistics
 
Cell Phones and 9-1-1
Text to 9-1-1 Service
Critical Cell Facts
Tips for Cell Phone Users
FCC Requirements
Location Technologies
 
Communication Needs
Deaf and Hearing Impaired Callers
Texting to a 9-1-1 Call Center FAQs
Video & IP Relay Services
& 9-1-1
 
Internet/Digital Phones (VoIP)
About Internet/Digital Phones
Tips for Internet/Digital Phones


Accidental Calls to 9-1-1

Unfortunately 9-1-1 call centers receive thousands of accidental dials to 9-1-1. Accidental calls, also called "pocket dials," cause a delay in service to 9-1-1 calls for real emergencies. It is a huge problem, and causes an unnecessary burden on the 9-1-1 call centers. Often times, callers don't even realize they have called 9-1-1. The 9-1-1 call takers hear music, people talking and kids playing, etc. They can't always tell if the call is for an emergency or not, so all hang up calls to 9-1-1 have to be called back.

Reminders about How to Avoid Accidental "Pocket" Dials to 9-1-1
Be sure to Lock it before you pocket
    Lock your cell phone so that it does not call 9-1-1 by accident.
       
Be sure to stay on the line.
    Do not hang up if you accidentally call 9-1-1. Tell the 9-1-1 call taker that there is not an emergency to avoid being called back by a 9-1-1 call taker.
   
 

What's New
Follow us on Facebook
  Texas Public Safety Conference
Quick Links
Board Agendas
Request 9-1-1 Public Education Materials
Telecommunicator Training
Newsroom
Subscribe
Communication Needs
Coverage Areas - Cities and Counties
Job Openings
Kari's Law
Texas NENA
Texas APCO
Cell Phone Sally
Kids - Cell Phone Sally
Trailer from New DVD
Follow her on facebook
     
 
  Industry Association Links
    NENA – National Emergency Number Association
    Texas NENA
    APCO International – International Association of Public Safety Communications Officers
    Texas APCO
  Governmental Agency Links
    Commission on State Emergency Communications
    Poison Control
    E9-1-1 Institute
  Harris County Office of
Homeland Security & Emergency Management
   
Copyright © 2010 - 2015 Greater Harris County Emergency Network (GHC 9-1-1)

Website Design and Technology Services by Virtual ArchiTechs