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Text to 9-1-1: Call if you can, text if you can’t

Text to 9-1-1: Call if you can,
text if you can't
Voice calls are still the fastest and best way to contact
9-1-1 for emergencies.
Text to 9-1-1 is intended primarily for use in two emergency scenarios:
• For an individual who is deaf or hard-of-hearing and for a person who is unable to make a voice call, for example during a medical emergency that renders the person incapable of speech,
• Texting Or in the instance of a home invasion or abduction.
 
View Text to 9-1-1 FAQ's
 

Voice calls are still the fastest and best way to contact 9-1-1 for emergencies.

 

When text-to-9-1-1 is available in Harris and Fort Bend counties, please remember:

Texting should only be used when you are unable to make a voice call to 9-1-1.
Text to 9-1-1 is intended primarily for use in two emergency scenarios: 

  1. for an individual who is deaf or hard-of-hearing and for a person who is unable to make a voice call, for example during a medical emergency that renders the person incapable of speech,
  2. or in the instance of a home invasion or abduction.

If someone tries to text to 9-1-1 now, they will receive a bounce-back message stating to make a voice call, texting is not available.

 
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