When text-to-9-1-1 is available in Harris and Fort Bend counties, please remember:
Texting should only be used when you are unable to make a voice call to 9-1-1.
Text to 9-1-1 is intended primarily for use in two emergency scenarios:
- for an individual who is deaf or hard-of-hearing and for a person who is unable to make a voice call, for example during a medical emergency that renders the person incapable of speech,
- or in the instance of a home invasion or abduction.
If someone tries to text to 9-1-1 now, they will receive a bounce-back message stating to make a voice call, texting is not available.