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Harris County Sheriff’s Office Communications Officers Recognized
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of the Houston Emergency Center
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Greater Harris County
9-1-1 Emergency Network Receives national Honor for 9-1-1 Program
2011 Telecommunicator of the Year Honorees
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2010 Telecommunicator of the Year Honorees
9-1-1 Heroes
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Owners of Multiline Phone Systems Required to Configure
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2015 Texas NENA 9-1-1 Kid Hero
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ENS News Conference
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Accidental 9-1-1 calls causing problems for La Porte police department ...
Kingwood News - April is National 911 Education Month. Greater Harris County 911 Emergency Network (GHC 9-1-1) announces that throughout the month of April, ...
Cypresstimes - HOUSTON TX April is National 911 Education MonthGreater Harris County 911 Emergency NetworkGHC 911 announces that throughout the month of April movie goers ...
Don't worry if you hear beeps, it's only a test By Zain Shauk HOUSTON CHRONICLE
Concerns Mount Over Texting, News Story on KPRC
E911 Honor Awards, News Story on KTRK
Harris County area boy recognized for calling 9-1-1 By Matt Woolbright HOUSTON CHRONICLE
Help Us Help You: News story on AM 740 KTRH NEWS Radio
Callers have 'Hang-Ups' with 911 and that coud be costing LIVES! by Ron Trevino/11News KHOU

2010 Telecommunicator of the Year Honorees:

2010 TC Honorees


Matt Cline
Dispatcher, Greater Harris County – Houston

“For exceptional handling of a 9-1-1 call while working as a Dispatcher for the Cy-Fair Volunteer Fire Department, the Commission on State Emergency Communications does hereby recognize Matt Cline as a 2010 Telecommunicator of the Year winner.

Matt distinguished himself as the consummate professional while handling a call on Christmas Eve of 2009.

At approximately 4:15 AM, Matt took a call from an extremely distraught female reporting someone had set fire to her home.

Using calming techniques and persistence, Matt got the caller to provide address information and was able to gather that in addition to the fire, the caller and another female in the home were victims of violence, and the assailant was still nearby. As if that wasn’t enough, Matt discovered 2 children were also in the burning home.

Matt’s personal investment and loyalty to duty reflected greatly upon him and in keeping with the traditions of quality 9-1-1 service in Texas.

Call taker Cline’s ability to multi-task effectively allowed for a successful resolution to this emergency.


Mary Edge
Communications Officer, Greater Harris County – Houston

“For outstanding service, while working for the Harris County Sheriff’s Office, the Commission on State Emergency Communications does hereby recognize Communications Officer Mary Edge as a 2010 Telecommunicator of the Year winner.

Mary handled a wireless 9-1-1 call on April 17, 2010 in which a terrified woman had apparently called 9-1-1 for help, however was unable to talk freely on the phone. Mary could hear the frightened woman being abused verbally and physically by an unknown male assailant.

Communications Officer Edge knew that time was of utmost importance and immediately began “rebidding” to update the cell phone’s location. The assault continued for over 15 minutes while Mary continued to track the signal from the cell phone. Even though Mary did not have a description of the vehicle, she managed to direct the responding units to the general area where they eventually located the vehicle.

As a direct result of Mary’s calm demeanor and professionalism, she was able to get assistance to this female caller and surely saved her from further serious injuries or possibly even death.


Aliana Hernandez
Telecommunicator, Greater Harris County – Houston Emergency Center

“For exceptional handling of a 9-1-1 call while working as a Telecommunicator for the Houston Emergency Center, the Commission on State Emergency Communications does hereby recognize Aliana Hernandez as a 2010 Telecommunicator of the Year winner.

On March 7, 2010, Aliana Hernandez called back a previously challenged, yet disconnected, silent call. This time a woman answered. After asking the woman if she had an emergency, the woman responded by saying, “No. I need a taxi.” Aliana began to transfer the woman to the non-emergency line. However, she had second thoughts and again stated 9-1-1 was for emergencies only. This time the woman said, “Yes. I need one.”

Telecommunicator Hernandez realized something was wrong. The woman then told Aliana in a very hushed voice that she was in trouble and needed police assistance. Aliana indicated to the woman that she understood and responded to her that she would send a taxi in the event that the person the woman was afraid of was listening. Aliana obtained contact and address information while listening to the woman tell a man that she was getting a taxi. Aliana assured the woman that police units were being dispatched under the guise of sending a “taxi”. More alarmingly, when asked what type of problem the caller was reporting, the woman spelled out the word “rape”.

Aliana distinguished herself as the consummate professional and through perseverance and creativity, was able to provide the woman with the help she so desperately needed.

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